Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how The Artisan Gift Co. (“we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit, interact with or make a purchase from artisangiftco.com.au (the “Site”).

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

Personal Information We Collect

The types of personal information we may collect include:

• your name, email address and telephone number;
• billing and delivery addresses;
• order, transaction and customer service information;
• personalisation details you provide for customised products;
• payment and billing information processed through our payment providers;
• account details, where you create a customer account;
• marketing preferences and communications with us;
• IP address, browser type, device information, time zone and approximate location;
• pages, products and links you view or interact with;
• referring websites, search terms and advertising interactions; and
• cookie, analytics and similar tracking information.

We generally do not directly store complete credit card details. Payments are processed securely by Shopify and other authorised payment providers.

How We Collect Personal Information

We may collect personal information when you:

• visit or browse the Site;
• place or attempt to place an order;
• create an account;
• subscribe to marketing communications;
• contact us or submit an enquiry;
• request a personalised or customised product;
• participate in a promotion, survey or competition; or
• interact with our advertisements or social media pages.

Some information is collected automatically through cookies, pixels, analytics tools and similar technologies.

How We Use Personal Information

We may use personal information to:

• process payments and fulfil orders;
• create and personalise products;
• arrange shipping and provide tracking information;
• send order confirmations, invoices and service messages;
• respond to enquiries, complaints and customer service requests;
• detect, investigate and prevent fraud, misuse or security risks;
• maintain and improve our Site, products and services;
• analyse customer activity and website performance;
• measure and improve our advertising campaigns;
• send marketing communications where you have consented or where otherwise permitted by law;
• comply with legal, tax, accounting and regulatory obligations; and
• establish, exercise or defend legal claims.

Marketing Communications

We may send promotional emails or other commercial electronic messages where you have consented or where permitted by applicable law.

Every marketing email will include an unsubscribe option. You may withdraw your consent at any time by using the unsubscribe link or contacting us through our online contact form.

Unsubscribing from marketing communications will not prevent us from sending important service messages relating to an order, payment, delivery or customer service matter.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, prevent fraud and support analytics and advertising.

These technologies may be provided by us or by third parties, including Shopify, analytics providers, advertising platforms and social media services.

You may manage cookies through your browser settings and, where available, through the cookie preferences tool displayed on the Site. Disabling some cookies may affect the operation of certain website features.

How We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• Shopify and website hosting providers;
• payment processors and financial institutions;
• Australia Post, couriers and fulfilment providers;
• printing, production and personalisation suppliers;
• email, customer support and communication providers;
• analytics, advertising and social media platforms;
• professional advisers, including accountants, insurers and legal advisers;
• fraud prevention and security providers; and
• government authorities or regulators where required or authorised by law.

We do not sell personal information for money.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to provide its ecommerce platform, payment, security and customer services.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy available through Shopify’s website.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia, including in countries where Shopify, payment providers, analytics providers, advertising platforms, cloud services or delivery providers operate.

Privacy laws in those countries may differ from Australian law. Where required, we take reasonable steps to ensure that personal information is handled appropriately.

Personalised Order Information

When you order a personalised product, we may collect names, dates, messages, photographs or other content that you provide.

We use this information only as reasonably necessary to prepare, produce, communicate about and fulfil your order, unless you give us permission to use it for another purpose.

You are responsible for ensuring that you have permission to provide any personal information, photographs or content relating to another person.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax, fraud prevention and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal obligations requiring us to retain it.

Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

However, no website, internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

You may also ask us to delete certain personal information. We may need to retain some information where required for legal, tax, accounting, fraud prevention or dispute resolution purposes.

We may need to verify your identity before processing a privacy request.

Children’s Privacy

Our Site is not directed to children under 18, and we do not knowingly collect personal information directly from children without appropriate permission.

Where an adult provides a child’s name or other details for a personalised product, that information will be used only as reasonably necessary to fulfil the order.

Third-Party Links

The Site may contain links to third-party websites, platforms or services. We are not responsible for the privacy, security or content practices of those third parties. You should review their privacy policies before providing personal information.

Privacy Complaints

If you have a question or complaint about how we handle personal information, please contact us through our online contact form.

Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations or regulatory requirements.

The revised policy will take effect when published on the Site. The “Last updated” date at the top of this page will show when the policy was most recently changed.

Contact Us

For privacy questions, access or correction requests, or complaints, please contact The Artisan Gift Co. through our online contact form.